Privacy Statement

Privacy statement
When you use the services of PonyparkCity, it is necessary that we register some personal data about you. It is our policy to be extremely careful and transparent with your personal data. Through this privacy statement we want to let you know for what purposes and in what way we process your personal data. This privacy statement applies to all personal data we process when you make a booking with us, use our services, visit our website or when we have contact with you.

Who are we .
PonyparkCity is committed to providing you with a perfect vacation. The following entity is responsible for proper processing of your personal data:

Recreatiepark Collendoorn B.V.
Doozemansteeg 1
7798 CN Collendoorn
Chamber of Commerce Number: 05031661
Branch number: 000019019262

What data do we collect from you and why?
Your personal data are mainly processed by us to give you a perfect vacation. We would like to build a long-term relationship with you so that we can continue to serve you in the future and make you offers based on your interests or booking history.

When making a booking for a vacation package
When you make a booking for one of the vacation homes we offer, by default we record the data from you that is necessary to make the vacation home available to you.

Booking information
Booking information is information about the vacation you have booked with us, for example, the type of vacation home, arrival date, departure date, travel party and preferences. To complete your booking, we register this information in our reservation system.

We need your name and address details in order to register your booking in our reservation system and for registration in the compulsory night registry, but also in order to be able to comply with the obligation to submit a tourist tax return.

Telephone number and email address
You will receive confirmation of your booking at the e-mail address you provided, as well as information about the park. If we have any questions shortly before your stay, we will call you.

Date of birth
Bookings can only be made by persons over 18 years of age. By providing your date of birth, we can verify that you are authorized to make a booking.

Bank account number
Payment for your booking can be made through our secure payment environment or by bank transfer. If you wish to pay by credit card, your details will be forwarded to our financial institution that processes the payment. We never have access to your credit card information, but we can see that you paid by credit card.

After you have booked a vacation with us, you can activate a personal 'My Environment'. With "My Environment" you can view and change your own data. For this, we register the data you entered when you made the booking. In 'My environment' you can also view your booking history.

Contact our staff
Our Reservations Department will be happy to help you if you have a question about your booking or your stay. We offer several contact options for this.

Online contact
In case of a question via social media, your name, email address and the content of the conversation will be recorded. The same applies in case you send an e-mail message to us. Recording the data is necessary to communicate with you. Moreover, it enables us to answer your question soon and efficiently and to look for your data.

Telephone contact
We may record telephone conversations for quality control and training purposes. The recordings are kept for a short period of time and then automatically deleted. When you contact the Reservations Department, you may be asked some verification questions to ensure that your information does not end up with someone else.

When making a complaint
In the unlikely event that you have a complaint, please submit it to the front desk. We will record your name and the content of your complaint so that we can deal with it.

In connection with our marketing activities
Newsletters .
After you have made a booking with PonyparkCity, we use your email address to send our (personalized) newsletters. Newsletters we send up to 4 times a year. If you receive a newsletter from us, we can see whether you have received the newsletter, whether you have opened the newsletter and whether you have clicked on a link in the newsletter. A link in the newsletter allows you to unsubscribe from the newsletter.

Advertising on other platforms
When you visit the PonyparkCity website, we use cookies to show you personalized ads on other websites. You can read more about this in our Cookie Policy.

Use of website
When you use our website, we automatically store certain information. This may include information from which URL you come from, which URL you go to, which browser you use, your IP address and the date and time you accessed our website. We also collect information about the hardware, software and Internet browser you use. We use this information as part of the normal use and management of our website and may disclose this information in aggregate. This grouping makes it impossible to trace the data back to a particular user. We are not interested in data that says anything about the identity of the visitor to our site. PonyparkCity is, however, interested in information that says something about the use of the site, such as: how many visitors do we get? What are the busy hours and which pages are visited most? PonyparkCity uses cookies and other technologies on the website. Please refer to our Cookie Policy for more information about this.

Analyses for management information.
Data such as the province and country where you live as well as your family composition may finally be used for performing analyses for management information. Your data will be completely anonymous and cannot be traced back to you as a person.

Camera surveillance
For the safety of our employees, guests and the property on our parks, we have installed security cameras in a number of places. All cameras are placed in places visible to you.

Photos
We may wish to take photos and/or videos of you or your children during activities at our park and post these photos/videos on Social Media, websites or print materials. If either a guest or those accompanying them or in the park by their actions, or a day visitor, happens to be in a photo taken for depiction in a PonyparkCity publication, their consent to the use of the photo in the publication is presumed, even if they are recognizable in the photo.

Rationale.
Necessary for the performance of an agreement .
When processing your personal data, we adhere to the rules of the General Data Protection Regulation. Therefore, there is always a basis for processing your personal data. Your data will be processed primarily when entering into a rental agreement. We need this data for the execution of the agreement between you and PonyparkCity.

Rightful interests
PonyparkCity has a legitimate interest in processing your data in order to be able to send surveys and conduct research. This way we are able to continuously improve our services. Processing your personal data for the purpose of sending our newsletters or showing targeted advertisements is done by us for the purpose of direct marketing. We process your data during contact moments with one of our employees so that we are able to handle your questions, complaints or comments and provide you with an answer soon. In addition, this allows us to build a lasting relationship with you. The cameras at our parks are necessary to ensure the safety of our employees, the safety of our guests and to protect our property.

Legal obligations
Processing some of your data is also necessary to comply with a legal obligation. For example, we are required by law to record your name, place of residence, date of arrival and departure in the night register.

<Permission If we want to know more information about you, we will always ask your permission.

To which parties will we give your personal data?
The mandatory tax return is based on the information you provide. It may be that the municipality wants to check the declaration. At that time, we must provide the municipality with some of your personal information. Which data these are depends on the requirements of the relevant municipality. In any case, inspection will be limited to your name, zip code, place of residence, date of birth, family composition, date of arrival and date of departure. To manage our systems and provide our services, we use the services of third parties, such as IT suppliers. We ensure that these third parties handle your data properly, if and insofar as they have access to it. For showing targeted advertisements on social media, your e-mail address may be passed on to the relevant social media channel. In some cases we are required by law to pass on personal data to third parties. For example, the Tax Office may request any data from us that may be relevant for tax purposes.

How long do we keep your data?
We will retain your data no longer than necessary to achieve the objectives set out in this privacy statement, unless we are required to retain the data for longer on the basis of a legal obligation.

Data relating to the contract concluded with you
Financial data
We keep our financial records for 10 years. This means that all your data and documents relating to financial transactions between you and PonyparkCity will be kept for 10 years after your stay.

Data we record during contact moments
Contact moments with our Reservations Department via chat will be deleted within fourteen days of the contact moment, unless the content of the messages may be relevant to your booking or any future bookings. Email messages sent to you or received by us and complaints submitted by you will be retained for up to 10 years.

Reviews
We will retain your reviews posted on our websites for up to 2 years after the review was posted.

Camera images
Camera images will be stored for a maximum of 30 days.

Data processing with your consent
Personal data that we process with your consent will be stored and processed until you withdraw your consent.

Where do we store your data?
Your data will be stored on European territory. For the proper functioning of our CRM system, sub-processors are engaged. The sub-processors act solely and exclusively on behalf of PonyparkCity and only at the time when the respective sub-processors have put in place adequate safeguards in terms of technical and organizational security measures. The appropriate safeguards consist of binding corporate regulations, approved standard data protection provisions and the EU-US Privacy Shield.

What are your rights?
Right of access, rectification, restriction, deletion .
If your personal data is processed by PonyparkCity, you have the right to receive a copy of the data collected about you. You also have the right to receive your data in a structured, commonly used and machine-readable format. You may send a request to this effect to the e-mail address: info@ponyparkcity.nl. You may also send your request in writing to PonyparkCity, PO Box 415, 7770 AK Hardenberg. PonyparkCity will respond to your request within one month. If the copy shows that your information is incorrect or incomplete or, in your opinion, given the purpose of the registration, does not belong in the database of PonyparkCity, you can ask PonyparkCity to adjust, remove or limit the information. You also have the right to object to the processing of your data. Also for such requests you can use the above (e-mail) address or postal address. If you ask us to modify or delete data necessary for the performance of the agreement, this may result in you no longer being able to use our services.

Right to withdraw consent .
If you have consented to the processing of your personal data, you have the right to withdraw your consent at any time. We will then not further process your data processed on the basis of your consent.

Complaints
If you have a complaint about the way we handle your personal data, please let us know by sending us an e-mail message (info@ponyparkcity.nl) or letter (PonyparkCity, PO Box 415, 7770 AK Hardenberg). We will do our best to resolve your complaint. You also have the right to file your complaint with the national supervisory authority, the Authority for Personal Data.

Parkmap

Adress & Route

PonyparkCity
Doozemansteeg 1
7798 CH Collendoorn
The Netherlands


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