Frequently Asked Questions
Below you can find answers to frequently asked questions to PonyparkCity! Is your question not listed? Then please contact us!
Cowboy House
What is the layout of a Cowboy House?
A Cowboy House is equipped for 2 adults and 4 children. The inventory is complete for a pleasant stay, with a fully equipped kitchenette, sitting area, children's bedroom, bathroom, and spacious outdoor veranda. The children's bedroom comes with two bunk beds, while there is a sofa bed for the parents in the living room. The Cowboy Houses are detached.
What inventory is available in a Cowboy House?
A Cowboy House is equipped for a maximum of 2 adults and 4 children. The inventory is complete for a pleasant stay, with fully equipped kitchen corner, sitting area, smart TV and free wifi, sofa bed, children's bedroom, bathroom and spacious outdoor veranda with picnic table, rocking chairs and drinks table!
You can bring your own linen, it can also be rented at the reception.
- Duvet package €9 (1x pillowcase, 1x duvet cover, 1x fitted sheet);
- Towel package €6 (2x towel);
- Kitchen towel set €5 (1x kitchen towel and 1x tea towel)
• 6x Pillow
|
• 1x Vegetable Spoon
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Is a cot/crib available?
Every Cowboy House has a barred bed rail, which you can hook into the single bed, which transforms the single bed into a cot.
Ranch House
Wat is the layout of a Ranch House?
• Equipped for 2 adults & 3 children
• Detached & in the middle of nature
• Fully equipped kitchen corner, sitting area with smart TV, adults bedroom, children's bedroom, bathroom
• Outdoor veranda with picnic table, rocking chairs and drinks table
• Activities included
• Free wifi
• Free parking
• Behind the Ranch House is a children's play area.
What inventory is available in a Ranch House?
The Ranch House inventory is complete for a pleasant stay with fully equipped kitchen corner, sitting area, smart TV and free wifi, master bedroom and children's bedroom, bathroom and veranda with picnic table, rocking chairs and drinks table!
You can bring your own linen, it can also be rented at the reception.
- Duvet package €9 (1x pillowcase, 1x duvet cover, 1x fitted sheet);
- Towel package €6 (2x towel);
- Kitchen towel set €5 (1x kitchen towel and 1x tea towel)
• 5x Pillow
|
• 1x Vegetable Spoon
|
Is a cot/crib available?
Upon arrival you can request a cot at the reception, which will then be delivered to your Ranch House.
Activities
Is the park suitable for small children?
PonyparkCity is the ideal park for families with children up to 12 years old. There are also several large playgrounds, including Playmobil Indoor. Furthermore, there are many children’s activities and a lovely opportunity to swim and play on Sunset Beach. Moreover, there is no car traffic between 10:00 and 18:00 in the park (except the arrival day).
Is it possible to ride a pony in PonyparkCity?
Children can, accompanied by their parents, ride a pony along with the cowboys for an adventurous forest ride through the park or a spectacular beach ride around Sunset Beach!
✅ For children from 0 to 12 years old (max. 60 kg en 170 cm)
✅ One adult must be present per rider
✅ No riding experience necessary (walking speed)
✅ The cowboys choose a suitable pony for your child
✅ Safety helmet available free of charge
✅ Register in our online app during your stay
✅ 2 pony rides available daily per cottage (except arrival/departure day)*
* Promotion Weekends: Saturday 2 pony rides + Sunday 2 pony rides available per cottage
Duration forest ride: 45 minutes
Duration beach ride: 75 minutes
Naturally, the whole family can walk along with the pony ride! If you have multiple children that want to ride, they can change during the pony ride. Or come and brush a poy in the outdoor arena! Brushes are available! There are no ponies at the holiday home.
How often can the children ride a pony?
There are 2 pony rides available every day per holiday home (except arrival/departure day)*.
* Promotion Weekends: Saturday 2 pony rides + Sunday 2 pony rides available per cottage
Duration forest ride: 45 minutes
Duration beach ride: 75 minutes
Naturally, the whole family can walk along with the pony ride! If you have multiple children that want to ride, they can change during the pony ride or you can book 2 pony rides at the same time slot, so that two children can ride at the same time. One adult must be present per rider. Every day is also an opportunity to brush a pony in the outdoor arena. Brushes are provided!
Rainy weather?
It’s always PonyparkCity weather! Even in rainy weather, there is so much to do at PonyparkCity, because all activities always take place! In rainy weather, the forest and beach rides are replaced by pony lessons in the indoor Lucky Town. Also pony brushing, the Indian dance with Sitting Bull and the Jolly Jump Race move indoors when it’s raining. Come play together in Playmobil Village: the big indoor Playmobil town with playground, slides, climbing equipment and lots of Playmobil toys! Or go together to the cinema, the puppet theatre with Lucky Luke, rodeo riding on Bronco the bull, go to the Shooting Hall or have a nice swim in the indoor pool! Visit our fun shops or treat yourself to a delicious cowboy meal in the Saloon!
How does the PonyparkCity app work?
Upon arrival at PonyparkCity you will receive a personal login code for the PonyparkCity app. This allows you to register your children for the forest- & beach rides.
Facilities
Where can we eat something in PonyparkCity?
Enjoy real western dishes in The Billy The Kid Saloon, such as smokey spare ribs, steaks or grilled chicken. Taste Mexican cuisine at Viva Mexico for delicious wraps, tortillas or fresh salad. Or come and have a barbecue at Ma Dalton's BBQ. It is possible to pick up the order at all restaurants. Upon arrival, we will gift you a BBQ. You can order delicious vegetable and meat kits to barbecue on your own outdoor veranda! You can take the BBQ home after your stay.
Is there a launderette at the park?
There is a launderette in the park. Washing and drying coins are available at the reception.
- Laundry coin incl. detergent: €6
- Dry coin: €5
Can I go to PonyparkCity on a day trip?
PonyparkCity is exclusively for holiday guests of PonyparkCity.
Are pets allowed in PonyparkCity?
With regard to the ponies, pets are unfortunately not allowed in PonyparkCity.
Where can I park my car?
You can park your car free of charge at your accommodation or in the central parking lot. For the peace and safety of our guests and ponies, no car traffic is allowed in the park between 10:00 and 18:00 (except on the arrival day). If you want to use your car during the day, you can park it in the central parking lot before 10:00. Several charging stations for electric cars are also available at the central parking area.
Is it possible to go camping in PonyparkCity?
There are no options for caravans, campers, and tents in PonyparkCity.
Booking & Payment
What time is the check-in & the check-out?
Check-in on arrival day from 3 p.m.
Check-out on departure day before 10:00 am.
Promotional weekends: check-out on Sunday at 7 p.m.
I have a preference for a certain holiday home. How can I indicate this?
It is possible to indicate a preferred holiday home during your booking for €12,50 per preferred holiday home.
We would like to have two (or more) holiday homes next to each other. How can I indicate this?
It is possible to book multiple holiday homes next to each other (€12,50 for each preferred holiday home). You have to make a separate reservation for each holiday home. Choose the desired period and fill in your details. At PREFERRED BOOKING choose Choose a location > YES. Select a holiday home using the map. Check your details & complete your booking. You can follow these steps for each holiday home. Please make sure that you check the availability of the desired holiday homes in advance (see the green buttons on the map).
Can I book for multiple weeks / reserve a different period?
What are the payment terms?
Payment in installments is possible up to 6 weeks before the start date of the stay. When booking within 6 weeks before the start of your stay, the entire reservation confirmation/invoice must be paid. If you paid the full rental price during the booking process, the point below does not apply. If you have chosen to pay in installments when booking, you have paid 50% when booking, the remainder of the reservation confirmation/invoice must be paid in accordance with the terms stated on the reservation confirmation/invoice.
What are the bank details of PonyparkCity?
IBAN nr: NL15 ABNA 06 1594 6216
BIC: ABNANL2A
t.n.v. PonyparkCity te Collendoorn
Can I take out cancellation insurance?
Cancellation insurance is always advisable, please ask your insurance company.
Terms, Conditions & Privacy Statement
Terms & Conditions
Privacy Statement
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Details PonyparkCity
Recreatiepark Collendoorn B.V.
Doozemansteeg 1
7798 CN Collendoorn
KVK Nummer: 05031661
Vestigingsnummer: 000019019262
Is your question not listed? Then please contact us!
Parkmap
Adress & Route
PonyparkCity
Doozemansteeg 1
7798 CH Collendoorn
The Netherlands
