Frequently Asked Questions (FAQs)

Below you can find answers to frequently asked questions to PonyparkCity!


The guidelines that apply nationally at that time are also in place in PonyparkCity.

There are 2 pony rides available every day per holiday home (except arrival/departure day). Naturally, the whole family can walk along with the pony ride! If you have multiple children that want to ride, they can change during the pony ride or you can book 2 pony rides at the same time slot, so that two children can ride at the same time. One adult must be present per rider. Every day is also an opportunity to brush a pony in the outdoor arena. Brushes are provided!

Enjoy real western dishes in The Billy The Kid Saloon, such as smokey spare ribs, steaks or grilled chicken. Taste Mexican cuisine at Viva Mexico for delicious wraps, tortillas or fresh salad. Or come and have a barbecue at Ma Dalton's BBQ. It is possible to pick up the order at all restaurants. Upon arrival, we will gift you a BBQ. You can order delicious vegetable and meat kits to barbecue on your own outdoor veranda! You can take the BBQ home after your stay.

Upon arrival at PonyparkCity you will receive a personal login code for the PonyparkCity app. This allows you to register your children for the forest- & beach rides. You can also use this handy app to order your favourite meals at one of our restaurants.

Cowboy House

A Cowboy House is equipped for a maximum of 2 adults and 4 children. The inventory is complete for a pleasant stay, with a fully equipped kitchenette, sitting area, children's bedroom, bathroom, and spacious outdoor veranda. The children's bedroom comes with two bunk beds, while there is a sofa bed for the parents in the living room. The Cowboy Houses are detached.

The inventory is complete for a pleasant stay, with a fully equipped kitchenette, sitting area, smart TV and free WIFI, a children's bedroom, bathroom, and a spacious outdoor veranda with picnic table, rocking chairs and cocktail table!

Every Cowboy House has a barred bed rail, which you can hook into the single bed, which transforms the single bed into a cot.

Ranch House

A Ranch House is equipped for a maximum of 2 adults and 3 children. Behind the Ranch House is a children's play area. The Ranch Houses are detached with spacious outdoor porches.

The inventory of a Ranch House is complete for a pleasant stay with fully equipped kitchen area, sitting area, smart TV and free WIFI, bedroom and children's bedroom, bathroom and veranda with picnic table, rocking chairs and cocktail table!

Upon arrival you can request a cot at the reception, which will then be delivered to your holiday home.

Booking & Payment

It is possible to indicate a preferred holiday home during your booking for €12,50 per preferred holiday home.

It is possible to book multiple holiday homes next to each other (€12,50 for each preferred holiday home). You have to make a separate reservation for each holiday home. Choose the desired period and fill in your details. At "PREFERRED BOOKING" choose "Choose a location > YES". Select a holiday home using the map. Check your details & complete your booking. You can follow these steps for each holiday home. Please make sure that you check the availability of the desired holiday homes in advance (see the green buttons on the map).

It is possible to book multiple weeks, select the desired period in the booking menu.

A Cowboy House is suitable for a maximum of 2 adults and 4 children. A Ranch House can accommodate up to 2 adults and 3 children. Unfortunately it is not possible to bring an extra person.

Payment in installments is possible up to 6 weeks before the start date of the stay. When booking within 6 weeks before the start of your stay, the entire reservation confirmation/invoice must be paid. If you paid the full rental price during the booking process, the point below does not apply. If you have chosen to pay in installments when booking, you have paid 50% when booking, the remainder of the reservation confirmation/invoice must be paid in accordance with the terms stated on the reservation confirmation/invoice.

IBAN nr: NL15 ABNA 06 1594 6216
t.n.v. PonyparkCity te Collendoorn

Cancellation insurance is always advisable, please ask your insurance company. If PonyparkCity has to close during your rental period due to COVID measures, the rental amount already paid by you will be refunded by PonyparkCity.


You can park your car free of charge at your accommodation or in the central parking lot. For the peace and safety of our guests and ponies, no car traffic is allowed in the park between 10:00 and 18:00 (except on the arrival day). If you want to use your car during the day, you can park it in the central parking lot before 10:00.

The Cowboy House has 6 pillows and 6 duvets.
The Ranch House has 5 pillows and 5 duvets.
You can bring your own linen, it can also be rented for €8 per set (contents: 1x pillowcase & 1x duvet cover).

With regard to the ponies, pets are unfortunately not allowed in PonyparkCity.

There are no options for caravans, campers, and tents in PonyparkCity.

PonyparkCity is exclusively for holiday guests of PonyparkCity.

Is your question not listed? Then please contact us!