Frequently Asked Questions (FAQs)

Below you can find answers to frequently asked questions to PonyparkCity!

Activities & Facilities

The guidelines that apply nationally at that time are also in place in PonyparkCity.

Every day, 2 pony rides are available per Cowboy House (except arrival/departure day). Naturally, the whole family can walk along with the pony ride! If you have multiple children that want to ride, they can change during the pony ride or you can book 2 pony rides at the same time slot, so that two children can ride at the same time. One adult must be present per rider.

With the PonyparkCity app, you can pick up food from Billy the Kid Saloon, Viva Mexico, and Ma Dalton’s BBQ. There is also a small supermarket in the park. Upon arrival, we will gift you a BBQ. You can order delicious vegetable and meat kits to barbecue on your own outdoor veranda! You can take the BBQ home after your stay.

There is an indoor pool. It will only be open if covid measures no longer apply to it. But of course, you can experience a unique summer holiday on Sunset Beach, where you can sunbathe and swim at your heart’s desire! Beach beds are available free of charge.

Upon arrival at PonyparkCity you will receive a personal login code for the PonyparkCity app. This allows you to register your children for a pony ride. You can also use this handy app to participate in the online TeleBingo and order your favourite meals at one of our restaurants.

PonyparkCity is exclusively for holiday guests of PonyparkCity.

You can park your car free of charge at your accommodation or in the central parking lot. For the peace and safety of our guests and ponies, no car traffic is allowed in the park between 10:00 and 18:00 (except on the arrival day). If you want to use your car during the day, you can park it in the central parking lot before 10:00.

Cowboy Houses

A Cowboy House is equipped for a maximum of 2 adults and 4 children. The inventory is complete for a pleasant stay, with a fully equipped kitchenette, sitting area, children's bedroom, bathroom, and spacious outdoor veranda. The children's bedroom comes with two bunk beds, while there is a sofa bed for the parents in the living room. The Cowboy Houses are detached.

The inventory is complete for a pleasant stay, with a fully equipped kitchenette, sitting area, smart TV and free WIFI, a children's bedroom, bathroom, and a spacious outdoor veranda with picnic table, rocking chairs and cocktail table!

Every Cowboy House has a barred bed rail, which you can hook into the single bed, which transforms the single bed into a cot.

Each Cowboy House has 6 pillows and 6 duvets. You can bring your own linen. You can also rent it for €7 per set.

You can indicate a Preferred Cowboy House, which can be done in Step 3 of the booking process. It costs €12.50 per Preferred Cowboy House.

You can book several Cowboy Houses next to each other. Step 1: Select the desired period. Step 2: Enter your details and indicate the number of Cowboy Houses you wish to book. Step 3: Select a Preferred Cowboy House for each Cowboy House, on the map you can see the location of the Cowboy Houses (€12.50 per Preferred Cowboy House). Step 4: Check your details & complete your booking.

The family packages are for a maximum of 2 adults and 4 children. The Cowboy Houses are designed for this. For an extra child or adult, a surcharge of €17.50 per night applies, subject to permission from the Booking Department. The surcharge also includes all activities for that person.

With regard to the ponies, pets are unfortunately not allowed in PonyparkCity.

There are no options for caravans, campers, and tents in PonyparkCity.

Booking & Payment

If you want to book a Cowboy House for a longer period, you can book the first week of the package and mention the date until which you want to rent the Cowboy House in the comments.

After booking, you will receive a booking confirmation by post. It states the following payment terms:
- 50% no later than 2 weeks after the booking confirmation by bank transfer and 50% no later than 6 weeks before the arrival date by bank transfer.
- If the arrival date is within 6 weeks after booking, 100% immediately after receipt of booking confirmation by bank transfer.

IBAN nr: NL15 ABNA 06 1594 6216
BIC: ABNANL2A
t.n.v. PonyparkCity te Collendoorn

Cancellation insurance is always advisable, please ask your insurance company. If PonyparkCity has to close during your rental period due to COVID measures, the rental amount already paid by you will be refunded by PonyparkCity.

Is your question not listed? Then please contact us!