Frequently Asked Questions

Below you can find answers to frequently asked questions to PonyparkCity!

Cowboy House

What is the layout of a Cowboy House?

A Cowboy House is equipped for 2 adults and 4 children. The inventory is complete for a pleasant stay, with a fully equipped kitchenette, sitting area, children's bedroom, bathroom, and spacious outdoor veranda. The children's bedroom comes with two bunk beds, while there is a sofa bed for the parents in the living room. The Cowboy Houses are detached.

What inventory is available in a Cowboy House?

A Cowboy House is equipped for a maximum of 2 adults and 4 children. The inventory is complete for a pleasant stay, with fully equipped kitchen corner, sitting area, smart TV and free wifi, sofa bed, children's bedroom, bathroom and spacious outdoor veranda with picnic table, rocking chairs and drinks table!

• 6x Pillow
• 6x Single duvet
• 1x Fridge
• 4-burner gas stove
• 3x Saucepan
• 1x Frying pan
• 1x Large frying pan
• 1x Small frying pan
• 1x Saucepan
• 1x Filter coffee maker
• 1x Whistling kettle
• 1x Teapot
• 6x Deep plate
• 6x Flat plate
• 6x Dessert plate
• 6x Dessert bowl
• 6x Cup and saucer
• 6x Lemonade glass
• 6x Tea glass
• 6x Wine glass
• 4x Shot glass
• 6x Knife
• 6x Fork
• 6x Spoon
• 6x Teaspoon
• 1x Gravy spoon

• 1x Soup Spoon
• 1x Vegetable Spoon
• 1x Meat fork
• 1x Barbecue tongs
• 1x Skimmer
• 1x Frying trowel
• 1x Ladle
• 1x Whisk
• 1x Paring Knife
• 1x Cutting board
• 1x Bread Knife
• 1x Cheese slicer
• 1x Can Opener
• 1x Corkscrew
• 3x Scale
• 3x Pan Trivet
• 2x Storage canister
• 1x Bread bin
• 1x Fire extinguisher
• 1x Colander
• 1x Washing-up bowl
• 1x Scissors
• 1x Dustpan and can
• 1x Floor Squeegee
• 1x Chamber broom
• 1x Rake

Is bed linen available?

Each Cowboy House has 6 pillows and 6 duvets. You can bring your own linen, or on arrival rent it from the reception if you prefer:
- Duvet package €9 (1x pillowcase, 1x duvet cover, 1x fitted sheet);
- Towel package €6 (2x towel);
- Kitchen towel set €5 (1x kitchen towel and 1x tea towel)

Is a cot/crib and high chair available?

Every Cowboy House has a barred bed rail, which you can hook into the single bed, which transforms the single bed into a cot. A high chair can be borrowed free of charge (against deposit). Upon arrival, please indicate your wish at the reception.

Are pets allowed in a Cowboy House?

With regard to the ponies, pets are unfortunately not allowed in PonyparkCity.

Ranch House

Wat is the layout of a Ranch House?

Ranch House Interieur Binnen Western American Style met Gezin
Ranch House Interieur Binnen Western American Style met Gezin

• Equipped for 2 adults & 3 children
• Detached & in the middle of nature
• Fully equipped kitchen corner, sitting area with smart TV, adults bedroom, children's bedroom, bathroom
• Outdoor veranda with picnic table, rocking chairs and drinks table
• Activities included
• Free wifi
• Free parking
• Behind the Ranch House is a children's play area.

What inventory is available in a Ranch House?

The Ranch House inventory is complete for a pleasant stay with fully equipped kitchen corner, sitting area, smart TV and free wifi, master bedroom and children's bedroom, bathroom and veranda with picnic table, rocking chairs and drinks table!

You can bring your own linen, it can also be rented at the reception.
- Duvet package €9 (1x pillowcase, 1x duvet cover, 1x fitted sheet);
- Towel package €6 (2x towel);
- Kitchen towel set €5 (1x kitchen towel and 1x tea towel)

• 5x Pillow
• 5x Single duvet
• 1x Fridge
• 4-burner gas stove
• 3x Saucepan
• 1x Frying pan
• 1x Large frying pan
• 1x Small frying pan
• 1x Saucepan
• 1x Filter coffee maker
• 1x Whistling kettle
• 1x Teapot
• 1x Deep plate
• 6x Flat plate
• 6x Dessert plate
• 6x Dessert bowl
• 6x Cup and saucer
• 6x Lemonade glass
• 6x Tea glass
• 2x Beer glass
• 6x Wine glass
• 4x Shot glass
• 6x Knife
• 6x Fork
• 6x Spoon
• 6x Teaspoon
• 1x Gravy spoon

• 1x Soup Spoon
• 1x Vegetable Spoon
• 1x Meat fork
• 1x Barbecue tongs
• 1x Skimmer
• 1x Frying trowel
• 1x Ladle
• 1x Whisk
• 1x Paring Knife
• 1x Cutting board
• 1x Bread Knife
• 1x Cheese slicer
• 1x Can Opener
• 1x Corkscrew
• 3x Scale
• 3x Pan Trivet
• 2x Storage canister
• 1x Colander
• 1x Washing-up bowl
• 1x Bread bin
• 1x Fire extinguisher
• 1x Scissors
• 1x Dustpan and can
• 1x Floor Squeegee
• 1x Chamber broom
• 1x Rake

Is bed linen available?

Each Ranch House has 5 pillows and 5 duvets. You can bring your own linen, or on arrival rent it from the reception if you prefer:
- Duvet package €9 (1x pillowcase, 1x duvet cover, 1x fitted sheet);
- Towel package €6 (2x towel);
- Kitchen towel set €5 (1x kitchen towel and 1x tea towel)

Is a cot/crib and a high chair available?

Upon arrival you can request a cot at the reception, which will then be delivered to your Ranch House. A crib and/or high chair can be borrowed free of charge (with a deposit). Upon arrival, please indicate your wish at the reception desk.

Are pets allowed in a Ranch House?

With regard to the ponies, pets are unfortunately not allowed in PonyparkCity.

Activities

Is the park suitable for small children?

PonyparkCity is the ideal park for families with children up to 12 years old. There are also several large playgrounds, including Playmobil Indoor. Furthermore, there are many children’s activities and a lovely opportunity to swim and play on Sunset Beach. Moreover, there is no car traffic between 10:00 and 18:00 in the park (except the arrival day).

Is it possible to ride a pony in PonyparkCity?

Children can, accompanied by their parents, ride a pony along with the cowboys for an adventurous forest ride through the park or a spectacular beach ride around Sunset Beach!
✅ For children from 0 to 12 years old (max. 60 kg en 170 cm)
✅ One adult must be present per rider
✅ No riding experience necessary (walking speed)
✅ The cowboys choose a suitable pony for your child
✅ Safety helmet available free of charge
✅ Register in our online app during your stay
✅ 2 pony rides available daily per cottage (except arrival/departure day)

Duration forest ride: 45 minutes
Duration beach ride: 75 minutes

Naturally, the whole family can walk along with the pony ride! If you have multiple children that want to ride, they can change during the pony ride or you can book 2 pony rides at the same time slot, so that two children can ride at the same time. Come and enjoy the cuddle and brush moment in the Outdoor Arena (except arrival and departure day). For all ages! Brushes are available! Or come in the evening to cuddle the ponies at the Giant Stable.

Rainy weather?

It’s always PonyparkCity weather! Even in rainy weather, there is so much to do at PonyparkCity, because all activities always take place! In rainy weather, the forest and beach rides are replaced by pony lessons in the indoor Lucky Town. Also pony brushing, the Indian dance with Sitting Bull and the Jolly Jump Race move indoors when it’s raining. Come play together in Playmobil Village: the big indoor Playmobil town with playground, slides, climbing equipment and lots of Playmobil toys! Or go together to the cinema, the puppet theatre with Lucky Luke, rodeo riding on Bronco the bull, go to the Shooting Hall or have a nice swim in the indoor pool! Visit our fun shops or treat yourself to a delicious cowboy meal in the Saloon!

How does the PonyparkCity app work?

Upon arrival at PonyparkCity you will receive a personal login code for the PonyparkCity app. This allows you to register your children for the forest- & beach rides.

Facilities

Where can we eat something in PonyparkCity?

Enjoy real western dishes in The Billy The Kid Saloon, such as smokey spare ribs, steaks or grilled chicken. Taste Mexican cuisine at Viva Mexico for delicious wraps, tortillas or fresh salad. Or come and have a barbecue at Ma Dalton's BBQ. It is possible to pick up the order at all restaurants. There is also a small supermarket at the park. Get freshly baked sandwiches there or shop delicious vegetable or meat parcels, to grill on your own outdoor veranda!

Is there a launderette at the park?

There is a launderette in the park. Washing and drying coins are available at the reception.
- Laundry coin incl. detergent: €6
- Dry coin: €5

Can I go to PonyparkCity on a day trip?

PonyparkCity is exclusively for holiday guests of PonyparkCity.

Are pets allowed in PonyparkCity?

With regard to the ponies, pets are unfortunately not allowed in PonyparkCity.

Where can I park my car?

You can park your car free of charge at your accommodation or in the central parking lot. For the peace and safety of our guests and ponies, no car traffic is allowed in the park between 10:00 and 18:00 (except on the arrival day). If you want to use your car during the day, you can park it in the central parking lot before 10:00. Caravans and campers are not admitted. At the central car parking area, 6 charging stations are available for electric cars.

Are electric charging spaces available?

At the central car park, 6 charging spaces (Mennekes Type 2, 11 kW) are available for electric cars.

  • 2 x Flow-Charging/Eneco e-Mobility
  • 4 x Easy-Charge

For charging, you can use your own charging card. The charging stations are compatible with almost all most common charging cards.

See map below for location.

Is it possible to go camping in PonyparkCity?

There are no options for caravans, campers, and tents in PonyparkCity.

Booking & Payment

What time is the check-in & the check-out?

Check-in on arrival day from 3 p.m.
Check-out on departure day before 10:00 am.
Promotional weekends: check-out on Sunday at 7 p.m.

I have a preference for a certain holiday home. How can I indicate this?

It is possible to indicate a preferred holiday home during your booking for €15 per preferred holiday home.

We would like to have two (or more) holiday homes next to each other. How can I indicate this?

It is possible to book multiple holiday homes next to each other (€15 for each preferred holiday home). You have to make a separate reservation for each holiday home. Choose the desired period and fill in your details. At PREFERRED BOOKING choose Choose a location > YES. Select a holiday home using the map. Check your details & complete your booking. You can follow these steps for each holiday home. Please make sure that you check the availability of the desired holiday homes in advance (see the green buttons on the map).

Can I book for multiple weeks / reserve a different period?

What are the payment terms?

Payment in installments is possible up to 6 weeks before the start date of the stay. When booking within 6 weeks before the start of your stay, the entire reservation confirmation/invoice must be paid. If you paid the full rental price during the booking process, the point below does not apply. If you have chosen to pay in installments when booking, you have paid 50% when booking, the remainder of the reservation confirmation/invoice must be paid in accordance with the terms stated on the reservation confirmation/invoice.

What are the bank details of PonyparkCity?

IBAN nr: NL15 ABNA 06 1594 6216
BIC: ABNANL2A
t.n.v. PonyparkCity te Collendoorn

Can I take out cancellation insurance?

Cancellation insurance is always advisable, please ask your insurance company.

Terms, Conditions & Privacy Statement

Disclaimer

General

This disclaimer applies to the website www.ponyparkcity.nl (hereinafter “the website”) and its use. By visiting and using the website, you agree to the terms of this disclaimer.

Liability

  1. The website and the information provided herein are intended for general informational purposes about PonyparkCity (hereinafter “the park”). The website owner and the park make every effort to ensure that the information is current and accurate, but cannot guarantee that the information is complete, accurate or up-to-date.
  2. Use of the information on the website is at your own risk. The website owner and the park shall not be liable for any loss, damage, inconvenience or any other adverse consequences resulting from the use of the website or the information provided on it.

Intellectual property.

Unless otherwise stated, all content on this website is copyrighted and owned by the website owner and/or the park. You may not copy, distribute, reproduce or use any content on this website without the express written consent of the website owner and/or the park.

External links

The website may contain links to external websites or resources related to the park. These links are provided solely for your convenience, and the website owner and the park are not responsible for the content or privacy policies of these external sites. Visiting these external sites is at your own risk.

Legal advice

The information on this website does not constitute legal advice and should not be considered a substitute for professional legal advice regarding your visit to the park, reservations, policies or other related matters. Always consult a qualified legal professional for specific legal issues relating to your visit to PonyparkCity.

Modifications.

The website owner and the park reserve the right to change or update this disclaimer at any time. Please check regularly for updates.

Details PonyparkCity

Recreatiepark Collendoorn B.V.
Doozemansteeg 1
7798 CH Collendoorn
KVK Nummer: 05031661
Vestigingsnummer: 000019019262

Is your question not listed?

Then please contact us!

Parkmap

Adress & Route

PonyparkCity
Doozemansteeg 1
7798 CH Collendoorn
The Netherlands